Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, products must be unused, unopened, and in their original packaging and condition. You will also need your receipt or proof of purchase.
To start a return, please contact us at info@homaplastshop.com. Returns must be authorized by HOMAPLAST before being sent back. Items returned without prior authorization may not be accepted.
Once your return request is approved, we will provide instructions on how and where to return your order.
Damages, Defects & Incorrect Orders
Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive an incorrect product, contact us as soon as possible at info@homaplastshop.com so we can review the issue and make it right.
We may request photos of the product, packaging, and shipping label to help us evaluate the issue.
Custom & Personalized Orders
Custom-printed, personalized, or specially manufactured products are final sale and cannot be returned or exchanged, except in cases where the product is defective, damaged, or does not match the approved order specifications.
Non-Returnable Items
We cannot accept returns for:
- Opened or used cases or packages
- Custom-printed or personalized products
- Products not in their original condition or packaging
- Final-sale items
Please contact us at info@homaplastshop.com if you have questions about whether your order is eligible for return.
Exchanges
If you would like a different product or size, please contact us. The fastest way to receive the item you need is generally to return the eligible product and place a new order once the return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@homaplastshop.com.
Return Shipping Costs
If your return is due to an error by HOMAPLAST, or if the product arrived damaged, defective, or incorrect, HOMAPLAST will cover the return shipping costs and provide return instructions.
If you are returning an eligible product because you changed your mind, ordered the wrong size or product, or for another reason not caused by HOMAPLAST, you will be responsible for the return shipping costs.
Original shipping charges, if any, are non-refundable unless the return is due to an error by HOMAPLAST or the product arrived damaged, defective, or incorrect.